Terms & Conditions

Terms and Conditions of purchase.

BY PLACING YOUR ORDER WITH LYDIA JAMES, YOU UNDERSTAND THE FOLLOWING:

• Your Made to Order Standard gown will not be made to your exact measurements but to your best match from our standard size chart. 
• Your Made to Order ‘Made To Measure’ gown will be made based on the measurements you have either provided, or that have been taken during your consultation. These measurements must be provided 6 months in advance of your wedding date. Note that these are your body measurements, and the gown measurements can vary up to 1 inch for form fitting points of your gown. And more so in none form fitting areas of your gown design.
• If you choose to make further alterations to your gown, this will need to be organized at your own expense. Lydia James does not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault).
• If you make alterations to your gown, Lydia James is not liable for alterations completed by a third party, nor for any costs incurred. ­
• Made to Order Standard gowns are made to a standard shoulder to floor height of 158cm.
• Your gown will be dispatched: 
  • Made to Order Standard gown – 4 months after your order confirmation date.
  • Made to Order Custom – 5 Months after your order confirmation date.
  • Bespoke – 6 weeks prior to your wedding date unless otherwise agreed.
  • Priority Orders are discussed and agreed on as a case-by-case basis.
• We do not accept cancellations, nor can we accept returns or offer exchanges as your gown/ clothing item, is made to order specifically for you.

Order Acceptance Policy

At Lydia James, we strive to provide a seamless shopping experience. This Order Acceptance Policy outlines the conditions under which we accept orders and confirms our commitment to customer satisfaction.

1. Order Confirmation: Once you place an order, you will receive an order confirmation email. This confirmation indicates that we have received your order; however, it does not guarantee acceptance.
2. Acceptance of Orders:

• Condition for Acceptance: Orders are accepted only after verification of payment and stock availability.
• Right to Refuse: Lydia James reserves the right to refuse or cancel any order at any time after receipt.
• Intended Use: All products purchased from Lydia James are intended for personal use only and cannot be used for commercial purpose.
• Refund Process: In the event of an order cancellation by Lydia James, we will make reasonable attempts to contact you by the details you have provided and any payments made will be refunded using the original payment method.

3. Payment Processing: All orders are subject to verification and may be delayed pending payment confirmation. Orders will be processed once payment is successfully received.
4. Changes and Cancellations:

• Order Changes: Requests to modify an order must be made within 7 days of placing the order and are subject to approval.
• Cancellations: Lydia James does not accept cancellations, nor can we accept returns for cash refund or exchanges. Your Lydia James items are made to order, specifically for you.

5. Communication: If we are unable to accept your order, we will notify you via the email or phone number that you have provided. You will not be charged if your order is cancelled.
6. Delivery:

• Orders are subject to availability of fabrics and trims, and estimated delivery times are provided in our ‘timeframes and delivery’ section of our lydiajames.com.au website.
• Delivery issues due to third-party services are beyond our control, and we encourage you to reach out if you experience any problems.

7. Policy Updates: We may update this policy from time to time. Changes will be posted on our website, and continued use of our services constitutes acceptance of any revised terms.

PRICING

The price of our items are subject to change without notice.

Please be aware that we are an Australian based business and all of our products are priced in AUD. If you are ordering from a Country with a different currency, the exchange rate charged to your credit card or bank account is set by your banking provider.

When shipping your items outside of Australia, fees associates with duty and taxes may be applicable. You are responsible for payment of any duties and taxes associated with the delivery of your item/s. These charges are levied by your local customs authority and are due upon delivery or collection of your package.

 

PAYMENT METHODS

Our online website currently accepts payments by VISA, Mastercard, PayPal. Payments by American Express card can be accepted through the PayPal option. We also offer the split payment option of AfterPay. When purchasing our items using AfterPay, you are doing so in agreement of their payment terms and conditions.

Please be aware that we are an Australian based business, and all of our products are priced in AUD. When placing your order you may be charged an international transaction fee by your bank provider.

 

REFUNDS

A refund will only be offered in cases where a considerable manufacturing fault is apparent OR if the item that you have received is the incorrect size, as per your order details. We will assess your concerns, and we will require images of your gown. Depending on your concerns, we may need to review your current measurements and receive pictures of your wearing the gown.

If you have any manufacturing or fit concerns upon receiving your gown, please contact us hello@lydiajames.com.au  within 24 hours of receiving your gown.

Note: Before shipping your gown, we conduct a thorough quality check including inspection for faults and a measurement check. We take pictures of this process so that we can be assured to have sent you the correct item. And we will have these to help us with the consideration for an eligible refund.